Fix Outlook 2003 crashes in Windows 7 64-bit

Problem :

I recently placed 6 new HP Desktops with Windows 7 64-bit OS. We transferred the licenses from the the old pc's to the new pc's. This was the Office 2003 Professional suite. Everything worked fine until about mid to late January. I started getting calls from our users with the new pc's that their Outlook 2003 crashed everytime they tried to reply to an email or send a new email.


Solution :

This can sometimes help if the crash is commonly reported and will likely be asked for by support.

1. Click Start, Run and type eventvwr.msc and click OK
2. Expand the Application Log (Windows Logs, Application Log)
3. Right click the Application Log and click Filter Current Log
4. For Event ID enter the number 1000
5. Find the event for the last crash and note the time stamp.
6. If you have clicked to send the error report to Microsoft the event will also be listed as 1001. Change the filter to filter on 1001 and search for the original that corresponds to the 1000 time stamp.
a. It is preferred to filter with event 1001 so that we can see the Watson Bucket ID.
7. Locate the recent crash event and open it. Click the Copy button to copy it and then paste it to Notepad or Word to remove any personal details like the computer name.