Fix Office 2007 Communicator Crashing

Problem :

We have implemented numerous OCS infrastructures. But with one customer we have a strange problem. On all the windows XP laptops (different brands) the communicator crashes after using the options with the right mouse button. For example starting a Live Meeting session. The laptops are up to date regarding the microsoft updates. On the Windows 7 laptops, no problem. The only differents is the way the communicator has been installed on the laptops. We have done this in the kix32 login script. Does anyone have the same problem or know a solution?


Solution :

The xp's version(sp2/sp3), the OC's version, whcih vender of the laptop
You also can check some log to find the causes, Such as: some event log in the application, the oc log. It may be also need to use the ADPlus to get some information regarding to your issue. Can refer to below about how to use http://support.microsoft.com/?kbid=286350

Some other inormation: ensure you have update the latest kb for OS and OC client.

reinstall the conferenceing add-in for the outlook refer to below

http://office.microsoft.com/en-us/help/HA102368901033.aspx

Does all the xp client(laptop and desktop box) have the same issue , please test both; I found a case looked the same as yours, it caused by the laptop momory problem(discovered by checking the dump log).
Does the xp sp3 client works well? you can test it.