Get Microsoft Office Support & Help to installation,uninstall and other MS Office problems by expert technicians.
Wednesday, March 23, 2011
Fix Outlook 2010 With Communicator 2007 R2 Error
I use Windows 7 Enterprise (x64) with Outlook 2010 (x64) and Communicator 2007 R2 . I get Outlook Integration error in Office Communicator and could not update status information.
"Communicator could not determine the location of your Exchange Web services"
Solution :
What is in the latest released update for OC 2007 R2 for Exchange Connectivity:
· 64-bit MAPI is not supported for OC 2007 R2 in any configuration.
· In the event that MAPI is not available (Outlook not installed, or only 64bit MAPI is available) OC 2007 R2 falls back to EWS.
· In order for OC to discover Exchange and EWS, auto-discovery for Exchange to be enabled via the Exchange auto-discovery URLs.
Connectivity to Exchange Online:
· For customers that are using ExOnline where no auto-discovery is provisioned by BPOS, they should use 32 bit Office instead of 64 bit Office.
o BPOS uses local configuration files via the Single-Sign On Service Agent to configure Outlook to connect to ExO. OC relies solely on Exchange auto-discovery which is not configured for ExOnline.
o This will allow OC 2007 R2 to leverage 32bit MAPI to access Exchange Online via Outlook’s local configuration file that BPOS SSO/Service Agent drops.
Outlook Integration Error with 64bit Office 2010:
· For customers that are seeing an issue with on-premise Exchange deployments where auto-discovery is setup and enabled as described above , OC 2007 R2 CU4 should be able to connect to Exchange. These customers will still see an Outlook integration error in OC (since we couldn’t integrate with Outlook x64).
o For example, free/busy and out-of-office information should still be available in OC via EWS.
Hope this helps clarify the questions here.
Sunday, March 20, 2011
Fix Outlook 2010 Emails Disappearing Error
A few days ago i installed Office 2010 on my Windows 7 laptop, replacing Office 2007. All seemed well and Outlook retrieved emails from my pair of Pop mail servers.
Then i noticed an email appear in my Inbox, only disappear a second later. This has since happened 3 or 4 more times that i have observed. I've searched within Outlook (junk and deleted included) without success. I now have retain on server enabled so that i can use webmail and see the emails - they do not download again.
Solution :
There are 3 common scenarios in which this could happen.
To change or reset your view use;
Change view; tab View-> button Change View-> Compact (and optionally set the Arrangement to Date)
Reset view; tab View-> button Reset View
To verify/change your default delivery location;
File-> section Info-> button Accounts Settings-> Account Settings…-> tab Data Files-> select the Exchange mailbox-> button Set As Default
Additionally, on the E-mail tab, select the Exchange account and verify that your delivery location is set to the correct mailbox.
Third party add-ins
If you have such an add-in installed, you should check their settings to see what they do with the emails; move it to another folder, delete it directly or move it to some storage/quarantine location of their own. You can consult the vendor of the add-in which options are available to you.
Monday, March 7, 2011
Fix Outlook 2010 Crashes Constantly
The Outlook 2010 RTM constantly crashes when trying to click on an email, change reading pane or add additional accounts.
Solution :
Just use the latest Office 2010 RTM products. Then do the following: As you setup Outlook 2010 to work for the first time, there you'll need to input your correct ISP settings for either a pop3/IMAP 4 email accounts that you use. Also If the settings are not done correctly, you'll experience those problems you were having. - This depends upon how you setup your ISP settings within Outlook 2010, then also do remember to send yourself the test message that's displayed within Outlook 2010 there before completing your E-mail accounts settings within Outlook 2010 as this is to check that everything is in order with Outlook 2010! - If the test message does not get done correctly, then you have an ISP pop3/IMAP e-mail settings issue!
Also, do take the following into concideration:> Your chosen Virus Scanner that you use for Windows 7 / Vista etc. - Please do try to either use the Microsoft Security Essentials http://www.microsoft.com/security_essentials/?mkt=en-us (you'll need to select the download possibly twice to actually get their download), or just use the Panda Global Security 2010 as both these products do work fully with all the Microsoft Office 2010 products.
The following virus scanners does clash with Outlook 2010 and also with Outlook 2007 as well. Becareful if & when using these anti-virus / virus scanners:> F-Secure 2009, Trend Micro Internet Security Pro 2010, Norton 360 v3x series. If using F-Secure Internet Security 2010 or a previous version, then pay attention to this:> If your system has any form of a nVIDIA Ion/GeForce Graphics Cards installed, then F-Secure will auto un-install all your nVIDIA drivers + any of the Ion/GeForce software that was installed by nVIDIA and it will also block these drivers as a problem, (this means you'll have no correct nVIDIA graphics drivers, so don't use it if you have any nVIDIA graphics card upon your computer/notebook system! Trend Micro will clash with Outlook 2010 if your Trend Micro settings are not correctly configured, so best to avoid that if using Outlook 2010.
Lastly, you may beta test out any of the various anti-virus 2010 scanners available, but do so at your own risk!
Thursday, March 3, 2011
Fix Outlook 2010 Error Code 0x8004010F
Outlook 2010 was working fine when I realised that I had placed my .pst file (I am NOT using Exchange here) into the wrong folder.
I rebooted the PC, moved the .pst file and then restarted Outlook. Everything seemed to be fine; the accounts settings were fine (I tested send/receive) but when I hit F9 for the real send/receive I received the error message "Outlook Data file cannot be accessed."
Outlook knows where the .pst file is as I am looking at it now - but for some reason it can't send nor receive.
Solution :
I also had an issue with sendig and receiving with Outlook 2010 (RTM) with one email account (have about 6 setup) when I migrated from Outlook 2003. Errors were as follows:
Receiving reported error (0x8004010F) : 'Outlook data file cannot be accessed.'
Sending reported error (0x8004010F) : 'Outlook data file cannot be accessed.'
I was able to access the email folders, and all of the other email accounts that accessed the same PST were fine. This proved that there were no issues actually accessing the PST file - what was going on. A Internet search or 2 later, it looked like it might be a profile issue, but I wasn't willing to just accept this and re-create the profile. I started looking at the profile setup, and in particular the location for the received email for the account that was failing. The Account Settings - Email accounts screen indicated that the email was being received in the correct location - personal folders\inbox, and this was also the case for the email accounts that were working. I then went to change the receive location (Change Location button), and noticed that it didn't display the same receive location as the summary screen! I checked a working account, and it did display correctly. I then changed the folder on the "broken" account to Personal Folders\inbox (just as it had said it was set to in the Email Accounts screen) and everything started working again.
In summary, it appears that one email account was trying to save incoming email into my hotmail account inbox, even though the configuration looked like it should be delivering it to my Personal Folders\Inbox. So if you have the above error, make sure the email is being delivered to the correct location before trying the other suggestion of re-creating the profile.
Tuesday, March 1, 2011
Fix Emails Crash in outlook 2010 Error
When i try to read some emails in outlook 2010 it crashes. it's only when I read the message but I think it only happens for a certain type of message but as i can't view the message i don't know what common denominator is involved.
Solution :
I was experiencing issues where Outlook 2010 would crash when clicking on certain emails (from certain people) or when clicking on File (from the Menu bar). This only occurred when Outlook was connected. When Outlook was offline, it would work fine.
The following modification resolved the issue:
1. Disconnect the computer from the network
2. In Outlook, select File > Options
3. Select Contacts
4. In the Online status and photographs section, untick Show user photographs when available (requires restarting Outlook 2010)
5. Click OK
6. Restart Outlook
Sunday, February 27, 2011
Fix Email Stuck in Outlook 2010 Outbox Error
First let me say that I use Outlook 2010 and for the most part I am VERY happy with it. But yesterday I was sending emails with attachments and 4 out of the 8 that I sent are still stuck in the outbox. If I send other emails that do not have attachments it is still taking a long time for them to go through. I have now had to go to my hotmail account to send mail (which is what I did not want to do since I use Outlook) so that it can bypass the stuck emails. Is there a way to move/delete something to get them gone so that I can send mail like before?
Solution :
Based on the current situation, this issue can be caused by several factors, such as Internet connection, Outlook settings or corrupted outlook profile. We can try the following methods to see if the problem can be resolved.
Method 1:
====================
Click the “Send/Receive” tab, then click “Send all”.
Method 2: New Outlook profile
==============
1. Exit Outlook.
2. Go to Start > Control Panel, click or double-click Mail.
Mail appears in different Control Panel locations depending upon the version of the Microsoft Windows operating system, Control Panel view selected, and whether a 32- or 64-bit operating system or version of Outlook is installed.
The easiest way to locate Mail is to open Control Panel in Windows, and then in the Search box at the top of window, type Mail. In Control Panel for Windows XP, type Mail in the Address box.
Note The Mail icon appears after Outlook starts for the first time.
The title bar of the Mail Setup dialog box contains the name of the current profile. To select a different existing profile, click Show Profiles, select the profile name, and then click Properties.
3. Click Show Profiles. Choose Prompt for a profile to be used.
4. Click Add.
5. Type a name for the profile, and then click OK.
6. Start Outlook, and choose this new profile.
7. Try to send the emails in the new profile
Thursday, February 24, 2011
Fix Outlook 2010 Not Responding Error
I have installed Microsoft Office on a Windows 7 machine. I have started to have problems with Outlook 2010 not responding. Usually this happens if you are moving around outlook, jumping from one message to another or when you hit F9 for a send and receive. Task Manager does not allow an "End Process" of Outlook.exe. I have to reboot to get Outlook to end. When restarting the computer, the "logging off" screen never closes and I have to do a hard re-boot.
I have re-started in safe mode and have started Outlook in safe mode. When starting in safe mode I get this error message "Microsoft Office cannot verify the license for this application. A repair was attempt failed or was canceled by the user. The application will now shut down".
Solution:
You've installed either Office X4 Standard with the Corel WordPerfect MAIL 12 component or installed Corel Office Professional, & manually installed the Corel WordPerfect MAIL 12 add-on Office X4 component as a download. Even if you un-install the Corel Office X4 Standard or the Professional or the Corel WordPerfect MAIL 12 products, the problem is still not rectified at all. The solution is to completely re-install Windows 7 upon a clean install & don't use the old Corel Office X4 suites in question at all upon Win7 if using the latest Windows 7 operating system with the Microsoft Office 2010 products installed, as these old Corel Office X4 products are not Microsoft Office Outlook 2010 or Microsoft Office Outlook 2007 compliant.
Also do observe the following:>
Just use the latest Office 2010 RTM products. Then do the following: As you setup Outlook 2010 to work for the first time, there you'll need to input your correct ISP settings for either a pop3/IMAP 4 email accounts that you use. Also If the settings are not done correctly, you'll experience those problems you were having. - This depends upon how you setup your ISP settings within Outlook 2010, then also do remember to send yourself the test message that's displayed within Outlook 2010 there before completing your E-mail accounts settings within Outlook 2010 as this is to check that everything is in order with Outlook 2010! - If the test message does not get done correctly, then you have an ISP pop3/IMAP e-mail settings issue!
Also, do take the following into concideration:> Your chosen Virus Scanner that you use for Windows 7 / Vista etc. - Please do try to either use the Microsoft Security Essentials http://www.microsoft.com/security_essential/?mkt=en-us (you'll need to select the download possibly twice to actually get their download), or just use the Panda Global Security 2010 as both these products do work fully with all the Microsoft Office 2010 products.
The following virus scanners does clash with Outlook 2010 and also with Outlook 2007 as well. Becareful if & when using these anti-virus / virus scanners:> F-Secure 2009, Trend Micro Internet Security Pro 2010, Norton 360 v3x series. If using F-Secure Internet Security 2010 or a previous version, then pay attention to this:> If your system has any form of a nVIDIA Ion/GeForce Graphics Cards installed, then F-Secure will auto un-install all your nVIDIA drivers + any of the Ion/GeForce software that was installed by nVIDIA and it will also block these drivers as a problem, (this means you'll have no correct nVIDIA graphics drivers, so don't use it if you have any nVIDIA graphics card upon your computer/notebook system! Trend Micro will clash with Outlook 2010 if your Trend Micro settings are not correctly configured, so best to avoid that if using Outlook 2010.
Lastly, you may beta test out any of the various anti-virus 2010 scanners available, but do so at your own risk!